Returns and Exchanges - 30 Day Satisfaction Guarantee
Kimco wants you to be completely satisfied with your purchase. We understand, however, that this may not always be the case.
In the event that you are dissatisfied with your order please contact GoKimco within 30 days.
- You may opt for refund, store credit and/or replacement.
- Claims must be made within 30 days of receipt of goods.
- Returns require and RMA (Return Materials Authorization) so .
- We may refuse packages returned without a Return Authorization.
Our Customer Service staff can assist you with initiating a Return Authorization and generating any subsequent replacement orders, refunds and/or credits due. Please contact customer support at [email protected] or (800) 521-9197 prior to shipping the item back to GoKimco.
- Must be sent Freight Prepaid as designated on the Return Authorization.
- Must be in the manufactures’ original packaging and in re-sellable condition.
- Are subject to inspection for damages and any issues will be reported back to the customer in a timely fashion.
- That are time sensitive materials must have at least 25% shelf life remaining to be considered for return.
- Originally shipped refrigerated materials may not be returned
- Since they were stored out of our control we cannot verify that they were stored properly.
- In some cases customers may elect to have the material recertified at their cost should they elect to do so and we are in agreement.
For further assistance...
- You may call during our regular business hours ( Mon - Fri 8am till 4:30pm EST) at 1-800-521-9197 or send us an email at [email protected] .
We are here for you. Let us know how we can help!